Episodes

Corey Fore did not grow up planning an HVAC career. As a teenager, he traveled with up-and-coming bands, then came home when he learned he was going to become a father. He moved into a family pawn business, helped open a shop, and learned how much business depends on reading people, understanding needs, and earning trust.


When Corey eventually entered residential HVAC, he was intimidated by the technical side. Mentors helped him trust the process, learn installation and service, and combine t...

In this ICYMI cut, Kristian Hall shares the service-first sales-recovery process behind millions in recovered home-service revenue. Learn why the best follow-up starts with research, a Happy Call that gets the customer talking, intentional listening, and checking every box before trying to close.


How much revenue is already sitting inside estimates your team did not close the first time? In this ICYMI highlight, Kristian Hall revisits the phone-based sales-recovery process that helped her rec...

What would happen if your team stopped treating unclosed estimates as dead leads? Kristian Hall shares how she recovered about $5.5 million last year entirely by phone—and why she is on pace to clear $6 million this year—by slowing down, doing the research, and serving the customer before trying to sell.


Kristian walks Chris Crew and Jeremy Self through her path from restaurant work and loan officer to 11 years in HVAC, plumbing, and electrical. She breaks down her five-step approach: Find th...

The blue collar trades have created incredible careers for people who often never planned on working in HVAC, plumbing, electrical, or home services at all.


#ProudToBeBlueCollar® Show tells those stories.


Hosted by Chris Crew and Jeremy Self of The Blue Collar Success Group®, each episode features someone from the home service industry sharing how they found the trades, what the early years demanded, the turning points that moved them forward, and the practical tips they use in their role ...

In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during a follow-up, how to deal with refund requests, and why the "customer is always right" mindset might be holding you back.

Tune in to get practical tips, a fresh perspective, and the kind of straight talk that helps you show up better—for your team, your clients, and yoursel...

Kenny Chapman and Chris Crew sit down with Kelton Balka, owner of Tennessee Standard and a fifth-generation plumber. Kelton shares how taking care of your team isn’t just the right thing to do—it’s the smartest business move you can make. From scaling his plumbing company to over $1 million in monthly revenue and building a culture where people don’t want to leave, he breaks down what it really means to invest in your people—and why profitability is just a byproduct.



Kelton starts by sharing...

Kenny Chapman and Chris Crew discuss why efficiency is the key to running a profitable business—and how to actually build it into your daily operations.


They break down the biggest mistakes contractors make when trying to run lean businesses, the overlooked habits that drain time and money, and how to train your team to think and act with efficiency in mind.


Tune in to learn what to track, what to eliminate, and how to tighten up your systems without sacrificing quality—so your team wins, ...

Kenny Chapman and Chris Crew discuss why pricing is one of the most powerful—and misunderstood—drivers of profitability in home service businesses.


They break down common pricing mistakes, the importance of price integrity, and why efficiency, experience, and knowing your true costs all play a role in sustainable success. Tune in to learn how to shift your pricing mindset, stop undercharging, and build a pricing model that actually works.



Kenny starts the conversation by explaining why pr...

Kenny Chapman and Chris Crew discuss profitability and why it should be the driving force behind every decision you make in business. They break down the hidden costs that sneak into your operation, why most contractors misunderstand their income statements, and how fixing—not cutting—expenses is the smarter play.


By the end, you’ll walk away with a clearer understanding of what it really takes to run a profitable home service business.



Kenny starts the conversation with a reminder most b...

Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing...

Kenny Chapman and Chris Crew sit down with Stephen Christopher of Wit Digital, an innovative marketing agency for any home service business. They break down the real reasons marketing efforts often fall flat in the home service business space. The...

Direct mail isn’t dead—and it won’t die until mailboxes die. Kenny Chapman and Chris Crew break down why direct mail still works and how to get the most out of it in the digital age. They discuss how to craft high-impact direct mail, ways to...

Social media marketing is one of the most valuable tools for home service businesses – but only if done right. Kenny Chapman and Chris Crew break down how contractors can use social media to build trust, attract customers, and grow their brand and...

Kenny Chapman and Chris Crew talk about all things business reviews. They share compelling statistics about the role reviews play in the purchasing process, how to handle negative reviews, and how your online presence can either multiply or diminish...

This episode is a mailbag episode in which Kenny Chapman and Chris Crew tackle a couple of crucial questions from audience members. From the biggest concern that keeps them up at night to the #1 cause of business failures and increasing credit card...

Kenny Chapman and Chris Chrew welcome Darrell Boyd and Aaron Hagan from Mid-America Mister Sparky! They take back the curtain on Mister Sparky’s winning strategy for sales success – including the key role of company culture, the power of grit, and...

“How do I turn ‘just looking’ prospects into paying customers?” is probably one of the most recurring questions among home service salespeople…and that’s exactly what hosts Kenny Chapman and Chris Crew tackle in this episode of the Home...

“I need to speak to my spouse.” That’s an objection that many home service salespeople fear – you hear that, you’re doomed… Why do some people bring that point up during an appointment and what can you do to conquer that objection to...

In the first episode of season 2 of the Home Service Business Success Show, hosts Kenny Chapman and Chris Crew tackle one of the most common objections in sales: “The price is too high!” They break down why many home service business owners...

For the season finale, hosts Kenny Chapman and Chris Crew sat down in person at Acceleration Days to talk about the mindset needed to go beyond the “If only…” mindset and achieve both business success and personal growth. Learn about the...

Kenny Chapman and Chris Crew go over mental health strategies for the home service business industry. From understanding who you really are and following morning rituals to protecting your brain from distractions (and addiction!) and powering down to...

Kenny Chapman and Chris Crew dive into the critical role of energy management, boundaries, and clear communication in avoiding chaos. They share personal experiences and actionable strategies for creating a productive work environment, setting healthy...

Kenny Chapman and Chris Crew talk about how leaders can get rid of exhaustion and calm the chaos in their service business. From mental aspects and key questions like “Am I serving my business or is my business serving me?” to the difference...

What’s needed to actually “make it rain” in your business? Positive cash flow and the right mindset are key, if you want your home service business to grow. But what goes into creating the right conditions to make it happen? Kenny Chapman and...